Foreclosure Fraud Alert
Lender/Servicer Loss Mitigation Phone Numbers &
Contact Information:
ABM
AMRO Mortgage (800) 783-8900
Web: https://www.mortgage.com/C3/application.bus
Accredited Home Lenders
(877) 683-4466
AMC
Mortgage Services (Also handles loans
originated by Ameriquest and
Argent) (800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do
American Home Mortgage
Corp. (877) 304-3100*
Ameriquest
Mortgage (Debt collection — see AMC
Mortgage Services) (800) 211-6926
Aurora
Loan Services (Debt collection) (800)
550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: ccnmail@alservices.com
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ
icing%2fDefault.aspx
Avelo Mortgage
LLC (866) 992-8356*
Bank of
America (800) 846-2222
BB&T
Mortgage (800)
827-3722*
AmTrust
Bank (aka Ohio Savings Bank) (888)
696-4444
Beneficial (800)
333-5848
Central Pacific
Bank (800) 342-8422*
Charter
One (800) 234-6002
Chase (800)
548-7912
Loss Mitigation (877) 838-1882 ext
52195 The Number you will be directed to after you
give your loan number: (866)
665-7629 (business
hours are 11AM-8PM M-TH, 8AM-12PM F)
Chase Home Finance (800) 848-9136
(customer service) (858) 605-2181 (delinquency customer
service)
Chase Home Finance-New Jersey (800)
446-8939*
Chevy Chase
Bank (800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon
Chase
Manhattan Mortgage
(800) 446-8939 (Ohio Servicing
Center)
(800) 526-0072 (Florida Servicing
Center)
(800) 527-3040 x533 (Florida
Servicing Center)
Chevy Chase
Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html
(Payment Addresses)
Citi Financial
Mortgage (800) 753-3673
Citimortgage
(800) 283-7918
Countrywide (800)
262-4218
Web: https://customers.countrywide.com/se…t_login254.asp
Ditech (800)
852-0656 (800) 449-8582
Downey Financial
Corp. (800) 824-6902, ext.
6696
Deutsche Bank National Call
Number on Mortgage Statement
EMC (800)
723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp
EverBank (800) 669-7724
ext. 4730
Equity
One (Debt collection) (866)
361-3460
First Horizon Home
Loans (800) 489-2966*
Fifth Third
Bank (800) 375-1745 Option
3
First Merit
Bank (888) 728-9931
Flagstar
Bank (800) 968-7700, ext.
9780
Fremont Investment &
Loan (866) 484-0291
GMAC
Mortgage (800) 850-4622
GreenPoint Mortgage
Funding (800) 784-5566, ext.
5383*
Green
Tree (877) 816-9125
Homecomings
Financial (800) 850-4622*
HomeEq Mortgage
Servicing ( Debt collection) (866)
822-1471
Household
Finance (A HSBC Co.) (800)
333-5848
Household
Mortgage (800) 333-4489
HSBC
Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web: http://us.hsbc.com/personal/mortgage/existing/difficulties.asp
Huntington National
Bank (800) 323-4695
Indymac
Bank (877) 736-5556
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday - Friday 6:15am-7:15pm. (Pacific Time)
Web: https://www.indymacbank.com/contactus/loanResolution.asp
Irwin
Mortgage (888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx
9c
E-mail:
deliquency.prevention@irwinmortgage.com
James B. Nutter &
Company (800) 315-7334
Key
Bank (800) 422-2442
LaSalle National
Bank (800) 783-8900
Litton
Loan Servicing (800)
999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp
Loss Mitigation Department
Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8
a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4
p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m.
Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m.
- 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9
a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3
p.m.
Default Counseling Department representatives are also
available most weekends on Saturday from 8 a.m.
to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders
Network (800) 691-0129
E-mail:
customerservice@mlnusa.com
Web
: http://www.mlnusa.com/customers/info_credithelp.asp
Mortgage Electronic
Registration Systems
(MERS) (888)
679-6377
National
City (800) 367-9305, Ext. 53221 or (800)
523-8654
Attention: Homeowner’s
Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday -
Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.asp
Nationwide Advantage
Mortgage Company (800) 356-3442, ext.
6002*
NationStar
Mortgage (888) 850-9398* Press 0 for
operator
New Century Financial Now
Carrington Mortgage Services (800) 790-9502
or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday -
Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do
NovaStar Mortgage Loan Resolution
Department (888) 743-0774 Non-English:
(888) 743-0774, ext. 4523
Ocwen Federal
Bank (800) 746-2936 or (877)
596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936
For serving Ocwen with legal process,
please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386
Option
One (866) 711-1962 or (888)
275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp
PHH
Mortgage (Formerly
Cendant) (800) 257-0460
For borrowers facing possible delinquency: (800)
330-0423*
For borrowers in the foreclosure process: (800)
750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE
NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec
om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3
dregistered&SMSESSION=NO
ResMae Mortgage
Corp. (877) 473-7623, ext.
5944
Saxon (800)
665-7367
Select Portfolio
Servicing (888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m.
EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm
SkyBank (800)
290-3359
Sun Trust
Mortgage (800) 634-7928
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp
#
Third Federal
Savings (888) 844-7333
US Bank (800)
365-7900
Wachovia Bank of
Delaware (866) 642-8608
Washington
Mutual (866) 926-8937 or (888) 453-3102 or
(800) 478-0036 or (800) 254-3677
Waterfirld
Mortgage (800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail:
saveyourhome@waterfield.com
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst
Wells
Fargo (877) 216-8448 or (866) 261-5642 or
(800)766-0987 or (800) 678-7986 for payment
assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/
Wendover Financial Services
Corporation (800) 934-1081 or (800)
436-1022
Web: http://www.wendover.com/borrowers.html
Wilshire Credit
Corporation (888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx
*No direct line to the loss mitigation or
loan modification department. But I am working on it
Loan Modification & Loan
Workout Applications
Chase Loan Modification
Application
Option One Loan Modification
Application
HSBC Online Loan Modification
Application
The Foreclosure
Fraud Alert Website http://www.foreclosurefraudalert.com/
The
Foreclosure Fraud Alert
Blog
http://www.foreclosurefraudalert.com/fraudblog
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